1. General
The commercial relationship as well as all the aspects mentioned below involving RRW-Swiss Watches and the buyer are exclusively subject to our general conditions of sale.
Any contrary contractual conditions are not valid or applicable, whatever the country of the buyer.
These general conditions of sale are subject to revision at any time.
On the official RRW-Swiss Watches website, the presentation of accessories and watches is done as accurately as possible. The images are used for illustration purposes and may differ from the product (especially in terms of color rendering depending on the technical support used, for example).
2. Order
RRW-Swiss Watches reserves the right to accept the customer's order.
For each case of order cancellation, RRW-Swiss Watches informs the customer by e-mail and undertakes to reimburse the full amount to the customer.
The order is valid only when the buyer at :
Read and approved the general conditions of sale RRW-Swiss Watches.
Enter the information necessary for its identification.
Confirmed and made the payment
Click on the button *PLACE ORDER*
Received an order confirmation, by e-mail, from RRW-Swiss Watches
Orders are made solely for the purpose of meeting private needs. The distribution and resale of accessories or watches for commercial purposes is strictly prohibited.
3. Price
RRW-Swiss Watches reserves the right to modify the price of the products at any time.
The price in effect at the time of acceptance of the order applies.
For Switzerland, prices are inclusive of VAT.
Payment of VAT, customs clearance and any other taxes in force in the country of delivery are the responsibility of the customer.
4. Method of payment
Payment must be made by credit card (Visa, Mastercard, American Express), Paypal.
5. Delivery and deadlines
Delivery is made to the delivery address indicated by the customer.
Deliveries are made exclusively in Switzerland and in member countries of the EU. In Switzerland, deliveries are free for purchases of a value exceeding Fr. 100.-
Delivery times, given as an indication, are without guarantee.
RRW-Swiss Watches cannot be held responsible for any possible overrun of the delivery date. Deliveries are made subject to the punctual and correct supply of our various suppliers. The possible evolution of the delivery time does not give rise to a cancellation of the order by the buyer.
From the date of receipt of the watch, the customer can use his right of withdrawal for a period of 14 days. The full amount will be refunded to the customer within 14 days. In this case the return costs are the responsibility of the customer. The customer is required to return the goods in their original packaging and condition.
6. Data protection
The personal data provided to RRW-Swiss Watches is used for the execution of the order. RRW-Swiss Watches reserves the right to use this personal data for promotional purposes. No personal information will be communicated or transmitted to third parties.
7. Warranty
RRW-Swiss Watches have a 2-year warranty from the date of delivery. The customer must inform RRW-Swiss Watches by e-mail (info@rrwtime.com) before returning the goods. The product can be returned only after having informed RRW-Swiss Watches of the nature of the defect. Transport costs are the responsibility of the customer.
RRW-Swiss Watches executes the warranty by removing only the defect stated by the customer.
RRW-Swiss Watches reserves the right to repair or replace the watch. This decision stems from an analysis carried out by our after-sales department. If the repair entails a disproportionate cost considering the value of the goods, RRW-Swiss Watches may decide to proceed with a standard exchange.
RRW-Swiss Watches is not bound by the warranty when the customer does not follow the instructions for use or maintenance of our products.
The warranty does not apply, in particular, in the event of:
accidental fall
improper handling or use
broken or scratched glass
wear or discoloration of bracelets
of intervention by a person other than an RRW-Swiss Watches employee
modification or replacement of original parts
8. Responsibilities
RRW-Swiss Watches is not responsible for any damages, losses or delays related to transport.
RRW-Swiss Watches is not responsible for any damage resulting from the use of the Internet network (loss of data, virus, etc.).
RRW-Swiss Watches is not responsible for any errors when entering your personal data (delivery address, chosen model, etc.).
9. After-sales service
Outside the period covered by the warranty, your watch can be serviced or repaired by our after-sales service department.
Procedure :
The customer sends an e-mail to the address info@rrwtime.com. The necessary information is:
customer details
the reference of the watch
the date of the watch order
the date of receipt of the watch
the reason for the return (overhaul, repair, etc.)
RRW-Swiss Watches provides an acknowledgment of receipt of the customer's email with any comments or additional questions.
After having received an acknowledgment of receipt from RRW-Swiss Watches, the customer can, without further ado, send his watch, at his expense, to the following address: RRW-Swiss Watches, Rlle du Zodiac 4, 3963 Crans-Montana (VS) Switzerland.
The RRW-Swiss Watches after-sales service carries out an analysis of the watch and sends, by e-mail, a repair offer with an estimated return time.
In this case, the customer must confirm by e-mail ( info@rrwtime.com ) the choice of the desired repair.
If the customer accepts the refurbishment offer:
The customer pays the amount of the offer using the payment methods offered in point 4 of the general conditions of sale.
Receipt of payment commits the repair.
RRW-Swiss Watches will return, at its expense, the refurbished watch to the address mentioned in the customer's email.
If the customer does not accept the repair offer:
RRW-Swiss Watches returns the watch at its expense, to the customer, without performing any action.
Remarks:
RRW-Swiss Watches reserves the right to repair or replace the watch.
A service or repair does not entitle you to an extension of the warranty, except in the case of complete replacement of the watch.
10. Applicable law and jurisdiction
These general conditions of sale are governed exclusively by Swiss law.
The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
Disputes arising from these general conditions of sale or in connection with them fall under the exclusive jurisdiction of the courts of Lausanne ( Vaud ).